top of page

Privacy Policy

Version 1 – February 2026

​

1. Who We Are

Custom Fabrications is a bespoke architectural metalwork business based in Stoke-on-Trent.

Business name: Custom Fabrications
Address: Brunswick Industrial Estate, Davenport St, Stoke-on-Trent, ST6 4HS, UK
Email: info@custom-fab.co.uk
Phone: 07498 328921

For the purposes of UK data protection law, we are the data controller of your personal data.

​

2. What Information We Collect

We may collect and process the following personal data:

a) Information you provide via our website:

  • Name

  • Email address

  • Telephone number (if provided)

  • Subject and message content

  • Any information you include in your enquiry

b) Information collected automatically:

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Referring website

This information may be collected using cookies and similar technologies.

​

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and quote requests

  • Communicate with you about your project

  • Provide our services

  • Improve our website and user experience

  • Measure the effectiveness of our marketing (including LinkedIn Ads)

We do not sell your personal data to third parties.

​

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to respond to enquiries and manage business communications

  • Contract – where processing is necessary to provide a quotation or services

  • Consent – where required for marketing cookies or tracking technologies

Where consent is required, you may withdraw it at any time.

​

5. LinkedIn Ads and Tracking

We use LinkedIn Ads to promote our services.

This may involve:

  • Tracking website visits and conversions

  • Measuring ad performance

  • Building audiences for advertising

LinkedIn may use cookies or similar technologies to collect data about your interaction with our website.

For more information, please see LinkedIn’s privacy policy:
https://www.linkedin.com/legal/privacy-policy

You can manage your advertising preferences through LinkedIn directly.

​

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Improve performance

  • Analyse traffic

  • Measure advertising effectiveness

You can manage or withdraw your cookie consent at any time via our cookie banner.

​

7. How We Store and Protect Your Data

Our website is hosted on Wix.com Ltd.

Wix may store data on secure servers located in various jurisdictions, including outside the UK. Wix uses appropriate safeguards to protect personal data.

We implement reasonable technical and organisational measures to protect your data against:

  • Unauthorised access

  • Accidental loss

  • Alteration or disclosure

​

8. Data Sharing

We may share your personal data with:

  • Wix (website hosting provider)

  • LinkedIn (advertising and analytics)

  • IT or email service providers

  • Professional advisers (where necessary)

All third parties are required to respect the security of your data and process it lawfully.

​

9. International Transfers

Some of our service providers (including Wix and LinkedIn) may transfer personal data outside the UK.

Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.

​

10. Data Retention

We retain personal data only for as long as necessary to:

  • Respond to your enquiry

  • Fulfil contractual obligations

  • Comply with legal and accounting requirements

Enquiry data that does not lead to a contract will typically be retained for up to 24 months unless you request deletion.

​

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact us at info@custom-fab.co.uk to exercise your rights.

You also have the right to complain to the ICO:
https://www.ico.org.uk

​

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

bottom of page